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Shipping
We use Australia Post, or Courier, as our preferred supplier of delivery service and your parcel will be delivered by registered mail or by a pre-paid satchel with tracking number. This service reduces the risk of losing your item and can be used for compensation in the unfortunate event of a loss.

Please note that you must thoroughly check your parcel for damage caused in transit PRIOR to signing for it. If the parcel is signed for and transit damage is evident, insurance is voided. Please note that whilst we take great care with packaging, Cremation for Pets cannot be held liable for any loss, damage or discrepancies that occur during transit.

Returns Policy for shipped orders
We offer a no questions asked, 100% Satisfaction Money Back Guarantee. If for any reason, within 7 days from receipt of item, you are not satisfied with the item, return it in its original condition with a copy of the order and we will refund your money excluding delivery cost. We regret we cannot pay for return postage costs. Please send your item via registered mail as Cremation for Pets cannot be held liable for any loss, damage or discrepancies that occur during transit.

Please keep proof of postage and send all returns to:

Cremation for Pets
PO Box 985 Mossman 4873

Return policy for Urns that are picked up
We offer a no questions asked, 100% Satisfaction Money Back Guarantee. If for any reason, within 7 days from receipt of item, you are not satisfied with the item, return it in its original condition. telephone us first so we can discuss the place of return.

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